Company : Sum Total Systems
Website : www.sumtotalsystems.com
Job Role : Technical support engineer
Job code : IN212291
Salary : Best in Industry
Eligibility : Any Degree
Experience : 0 Years
Job Location : Hyderabad
Application Mode : Online
Job Hunter's Profile / Job Profile :
Duties & Responsibilities:
Technical Support Engineer can play a important role in providing technical help for SumTotal’s international client base. As a member of SumTotal client Support, Technical Support Engineers offer period of time technical support on SumTotal Enterprise product through e-mail and phone interactions with customers and by victimisation SumTotal's internal incident following system. the elemental goal of this position is to assist our customers win success victimisation our product. the duty involves handling and partitioning complicated technical queries and problems within the areas of product practicality or design and defect correction
Skills/Requirements
Experience & Qualification:
- Developing a deep data of SumTotal’s vary of enterprise product
- Solve basic common user issues in real time, as well as software package practicality issues and questions; information communication/networking troubleshooting; installation issues and questions; and OS and browser connected problems
- Communicating with company customers via phonephone, email, or different media as applicable relating to technically complicated issues known in SumTotal’s software package product, and maintaining effective client relations
- Escalate prime priority, production-critical problems to the suitable technical workers
- Maintain possession of problems till resolution, drive different groups as required, set client expectations consequently.
- Resolve incidents in an exceedingly timely manner as per SLA’s.
- Provide steerage, assistance, and mentoring support to junior team members
How to Apply :
Eligible candidates can apply directly online , by clicking on the below link before it get expired.
More Details & To Apply This job : Click Here
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