Company : Moxie software
Website : www.moxiesoft.com
Job Role : Trainee Engineer
Salary : Best in Industry
Eligibility : B.E / B.Tech
Experience : 0 Years
Job Location : Bangalore
Application Mode : Online
Job Hunter's Profile / Job Profile :
Summary of Key Responsibilities:
- Accept incoming support requests through phone, chat, and email channels
- Deliver a extremely responsive and satisfying support expertise each} client on every contact and throughout the time required to unravel the difficulty (as determined by Service Level Agreement and backbone software system performance standards)
- Own and project manage every assigned support case to no-hit resolution
- Proactively communicate and accurately set client expectations
- Form and execute effective action plans to drive every case to no-hit resolution (as determined by the Customer)
- Successfully lead remote on-line sessions for troubleshooting, applying hot fixes and repair packs (Webex)
- Proactively collect from Customers all info necessary for you and Development groups to unravel the difficulty
- Successfully reproduce and client problems
- Proactively partner with Tier II and Development groups to get required experience
- Perform effective case hand off’s once necessary
- Consistently follow operational processes, and assist with continuous enhancements efforts.
- Continuously improve troubleshooting skills, product experience, and data on connected technical topics.
- Write knowledge domain articles
- Meet quality and productivity performance goals
- Moxie software system could be a 24/7 operation, this position might need shift or weekend work
Minimum Requirements:
- Initiative, Initiative, Initiative,….this is a minimum demand, if you are doing not have the initiative and therefore the want to require some possession of your career, don't apply.
- Expert listening, downside determination, troubleshooting, communication and mentoring skills.
- Patience could be a should during this field
- Ability to manage customers in powerful things.
- Graduate with sensible educational records
- Excellent spoken and written language skills
- Good analytical skills and skill to be told new technologies quickly
- Willing to figure in shifts
- Good team player
How to Apply :
Eligible candidates can apply this job by clicking on the link given below , before it get expired.
More Details & To Apply This job : Click Here
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